INFICON 3000 Micro GC Gas Analyzer Operating Manual - Manual (Page 247)

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3000 Micro GC Operating Manual
Chapter 10
Service and Technical Support
10.1 How to Contact Customer Support
Worldwide support is available by contacting:
 Technical Support, to correspond with an applications engineer with questions
regarding INFICON products and applications
 Sales and Customer Service, to contact an INFICON Sales office,
 Repair Service, to contact an INFICON Service Center
If you are experiencing a problem with your 3000 Micro GC, please have the
following information readily available:
 The 3000 Micro GC part number and serial number. Refer to section 3.7,
Product Identification, on page 3-23 .
 A description of the problem
 An explanation of any corrective action that may have been attempted
 The exact wording of any error messages observed
To contact Customer Support, see the Support page at www.inficon.com .
10.2 Returning 3000 Micro GC to INFICON
Do not return a 3000 Micro GC or a GC module to INFICON without first speaking
with a Customer Support Representative. A Return Material Authorization (RMA)
number must be obtained from the Customer Support Representative.
If a 3000 Micro GC or a GC module is delivered to INFICON without an RMA
number, it will be held until the sender is contacted. This may result in delays in
servicing the component.
Prior to being given an RMA number, a Declaration Of Contamination (DOC) form
must be filled out and submitted. DOC forms must be approved by INFICON before
an RMA number is issued. INFICON may require that the 3000 Micro GC or GC
module be sent to a designated decontamination facility, rather than to the factory.
10.3 Warranty Extension
INFICON offers a multiple year warranty extension option upon 3000 Micro GC
purchase. Contact
INFICON for details.