Verifying the configuration, Customizing ivr services, Create a menu – H3C Technologies H3C MSR 50 User Manual
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e.
Select Jump to a specified node from the Key* list, and reject-all from its Specify a node list.
f.
Select Jump to a specified node from the Key# list, and play-all from its Specify a node list.
g.
Click Apply.
# Configure an access number.
Select Voice Management > IVR Services > Access Number Management from the navigation tree,
and click Add to access the following page.
Figure 831 Configuring an access number
a.
Enter 30000 for Number ID.
b.
Enter 300 for Number.
c.
Select play-welcome from the Bind to Menu list.
d.
Click Apply.
Verifying the configuration
Dial 300 at Telephone A. Router B plays the audio file welcome.wav. Then, the following events occur:
•
If you press the * key at Telephone A, the call jumps to service node 20 and you hear voice prompts
of the audio file bye.wav. After that, the service node releases the call;
•
If you press the # key at Telephone A, the call jumps to call node 10 and you hears the voice
prompts of the audio file call.wav. After that, if you dial 1, Telephone B rings.
Customizing IVR services
You can customize your own IVR systems to automate services such as service query and save costs.
Create a menu
Select Voice Management > IVR Services > Processing Methods Customization from the navigation tree,
and click Add to create a menu. The following describes settings for different types of menus, including