Lenze DSD - Manual (Page 484)

19 Feedback, help & support
19.1 Acquisition of application data
484
Lenze · Drive Solution Designer · Manual · DMS 4.2 EN · 12/2013 · TD23
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
19 Feedback, help & support
Your responsible Lenze sales department supports you with regard to all questions concerning the
operation of the DSD and the drive dimensioning.
19.1 Acquisition of application data
In order to develop the DSD continuously and target-oriented, the program contains a Acquisition
of application data . The acquisition of application data provides answers to the following important
questions:
• Which applications are used and how intensively?
• Which auxiliary tools are used and how intensively?
• Which drive components are used for which applications?
In the Lenze setting the usage data is acquired automatically. Every three months the data is trans-
ferred to the Lenze DSD server. The precondition for this is an established Internet connection.
The data for acquisition of application data is also saved locally on your PC in the "sent" and "out-
box" directories under "Documents and settings\<User name>\User data\Lenze\DSD
V3.x.x.x\user_data\mail".
• If there is an internet connection, copies of the data transmitted are stored in the "sent" direc-
tory.
• If there is no internet connection, the data to be transmitted are stored in the "outbox" directo-
ry.
• At the next program start, the DSD will try to send these data again. Delete the files in the
"outbox" directory if the DSD is not to send these data.
• When the data have been transmitted successfully, copies of the data transmitted are stored
in the "sent" directory.
• Ask your responsible Lenze sales department if you want to send files from the "outbox" di-
rectory to Lenze via e-mail.

Note!
The acquisition of application data does not save or transmit personal data! The data to
be transmitted can be viewed before they are sent.
Please carry out the acquisition of application data regularly.