Rockwell Automation 1752-L24BBBE SmartGuard 600 Controllers User Manual - Manual (Page 48)

48 Rockwell Automation Publication 1752-UM001E-EN-P - June 2014
Chapter 3 Set Up Your DeviceNet Network
Forgotten Passwords
It is in the best interests of Rockwell Automation customers and partners that,
where possible, user-defined configurations, programs, and intellectual property
stored within a product remain protected from unauthorized disclosure and
tampering. Definitive authorship or ownership of such user-defined content
cannot be completely verified by Rockwell Automation.
New Product Satisfaction Return
Use the New Product Satisfaction Return procedure if you forget the password
within 24 hours of startup.
1. Contact Rockwell Automation Technical Support at http://
www.rockwellautomation.com/support, explain that you have forgotten
the password, and request a service ticket for a New Product Satisfaction
Return.
2. Contact your Allen-Bradley distributor, provide the service ticket number,
and request a New Product Satisfaction Return.
Warranty Transaction
Use the Warranty Transaction procedure if you forget the password after 24
hours of operation, and the product is still within its warranty period.
1. Contact your Allen-Bradley distributor and explain that you have
forgotten the password.
2. Request a Warranty Transaction and specify that the transaction be
handled as a Priority Exchange.
ATTENTION: Rockwell Automation does not provide any form of password or
security override services. That is why it is important that you implement a
policy for managing passwords for your SmartGuard controller. If you apply a
password to your SmartGuard controller and then forget it, there is no way for
you to access the controller to reset it. You must then replace the controller by
using one of the following procedures:
• New Product Satisfaction Return
• Warranty Transaction