Rockwell Automation 1756-RMxx ControlLogix Enhanced Redundancy System User Manual - Manual (Page 126)

126 Rockwell Automation Publication 1756-UM535D-EN-P - November 2012
Chapter 6 Configure the Redundancy Modules
8. Click Export.
The event log is exported. The log can take a few minutes to export.
9. If you want to export the secondary redundancy module log for a complete
system view complete step 1 … step 8 .
IMPORTANT If you are exporting event data to provide to Rockwell Automation Technical
Support to troubleshoot an anomaly, you must obtain the event logs for both
the primary and secondary redundancy modules. Rockwell Automation
Technical Support needs before logs to effectively troubleshoot the anomaly.
If you cannot access the secondary redundancy module’s event log, export it
from the partner event log via the primary redundancy module.
Keep in mind, though, that the primary redundancy module’s view of the
secondary redundancy module’s event log is typically limited. To troubleshoot
an anomaly with Rockwell Automation Technical Support, you must obtain the
secondary redundancy module’s event log from the module’s view itself.