Troubleshooting – Rockwell Automation 1398-DDM-xxx ULTRA 100 Series Drives Installation Manual User Manual

Page 185

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Publication 1398-5.2 – PDF 1997

Maintenance and Troubleshooting

11-3

3. When the Drive Select window appears, select

Cancel

. The Drive

Select window closes without connecting to the drive.

4. Choose

U

pgrade Firmware

from the File menu. The Drive Select

window will appear.

5. Select the drive to upgrade, and then select

OK

. The Select Firm-

ware File window will appear.

6. The Select Firmware File window contains a list of firmware files

identified by version information. Only the files that can be
applied to the connected drive are displayed, which minimizes the
danger of transferring an incorrect file. To select the firmware
files:

• Select the appropriate file to upgrade the drive firmware.

• Select

OK

when the file is highlighted.

A visual indicator traces the progress of the firmware upgrade.

7. When the upgrade is complete a dialog box confirms completion

of the upgrade and reminds you that the drive must be reset at this
time.

• Select

Yes

if you want to perform a software reset of the

drive.

• Select

No

if you wish to reset the drive by removing power.

Troubleshooting

A single LED on the front panel indicates the status of the drive on a
continuous basis:

Green = Normal operation

Blinking Green/Orange = Drive Fault

Orange = Hardware malfunction

Blank = Power not supplied or hardware malfunction

A table of problems, potential causes, and appropriate actions to take
to resolve the problem is included below.

If problems persist after attempting to carefully troubleshoot the
system, please contact your local distributor for further assistance.

Note: Do not remove power or reset either the drive or the PC during
the upgrade. Any interruption of the firmware upgrade could cause the
drive to become inoperable.

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