AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 110)

Chapter 8: Multilingual Configuration
94 MaxCS 7.5 Administration Manual
1. Select System > Multilingual Configuration > AA tab.
2. From the list at the left, select the AA you want to configure with multilingual support.
3. Check the Enable Multilingual Support check box. The Multilingual Enabled column changes to
TRUE
.
4. In the Language Setting group of fields, check the Language Selection Prompt check box.
5. Choose the prompt that lets the caller select a language.
6. Beside each appropriate number, select a language from the list that corresponds to the phone key the
user would press to hear that language. (For example, “For English, press 1; for Spanish, press 2...”)
7. Click Apply if you have more work to do in the configuration screen, or click OK to accept the changes
and close the screen.
Note: This configuration is on top of the regular AA configuration. The system will execute the regular AA
action items after a language preference is selected by the caller.
Configuring the Extension
Extension users have a default language configured, and that language is always used for them whenever they
hear a prompt on their extension. The default language is assigned in Extension Configuration > General
tab.
Figure 42. Selecting a language for an extension user