AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 403)

Exporting and Importing Extensions
MaxCS 7.5 Administration Manual 387
Workgroups and hunt groups are listed on the left side of the window, member agents and non-agents are
listed on the right side.
The Work/Hunt Group Converter can be used to convert:
• Agent to Non-Agent – If an agent belongs to any workgroup, it cannot be converted to a non-agent. When
an agent is converted to a non-agent, all workgroup-related parameters will be cleared, including wrap-up
time, inter-call delay, and outgoing workgroup number.
To convert, select the agent (indicated by YES in the Agent field) and click the Convert Agent button or
double-click the agent.
• Non-Agent to Agent – To convert, select the non-agent (indicated by NO in the Agent field) and click the
Convert Agent button or double-click the non-agent. Make sure you have enough agent licenses.
• Convert Workgroup to Hunt Group – When a workgroup is converted to a hunt group, its members are
not changed, but the following parameters are cleared, including:
– voice recording setting
– queue time threshold
– queue overflow settings
– queue announcement
– agent announcement
– queue quit forward (returns to default value – to voice mail)
– call distribution (if previously configured to Ring First Available Member, Ring Next Member
or Ring All, the setting is not changed. If configured to any other settings, the setting is
configured to Ring First Available Member.)
To convert, select the workgroup (indicated in the Type field) and click the Convert Group button or
double-click the workgroup.
• Convert Hunt group to Workgroup – A hunt group cannot be converted if it contains at least one non-
agent. You must first change the extension from non-agent to agent (by selecting the agent and clicking
the Convert Agent button or by checking the Agent check box in the Extension Configuration window
before converting).
To convert, select the hunt group (indicated in the Type field) and click the Convert Group button or
double-click the hunt group.
Exporting and Importing Extensions
You can import and export extensions in a .csv file and you can import extensions from the active directory.
Importing Extensions from a .csv File
1. First, back up your system configurations, using AltiGen’s Backup and Restore tool (Services > Utilities
> Backup and Restore).
2. Go to Services > Utilities > Import Extensions.