AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 193)

Setting up Extensions
MaxCS 7.5 Administration Manual 177
These are the benefits of making an extension a Global extension in a multi-site installation:
• A user from any system only has to dial the Global Extension number, and MAXCS will resolve the
routing through the VoIP domain setting.
• Any user within the VoIP domain can forward voice mail to this Global extension.
• The client applications MaxCommunicator and MaxAgent can see this Global extension number even
it is not an extension in the local system.
4. Select the Type of extension from the two options, Physical or Virtual. Unless this is an analog extension
and you know the GatewayID/BoardID/Channel number, creating a new extension as a virtual extension
is recommended. You can activate the extension from an analog or AltiGen IP phone by using
#27+password to log in. The system will determine the Gateway ID, Board ID, channel number, or IP
address automatically.
5. Depending on the type of extension you’re creating, take one of the following actions:
• If you’re setting a virtual number, you’re done. Click OK.
• If you’re setting up a physical extension, select an available physical location—gateway, board and
channel
for the line—then click OK.
The board ID and the channels (the ports) are displayed and available if they have not yet been
assigned to an extension. Use the Next and Prev buttons in the Location section to select a location.
After you create an extension, you can set basic attributes on the Extension Configuration General tab. These
attributes are discussed below.
Setting Personal Information
The top section of the General tab is for Personal Information:
• First Name and Last Name of the extension user, each with a maximum of 32 characters.
Note: Only alphanumerical characters (A-Z,a-z,1-9) are supported for extension/group first name and
last name. Symbols (such as “#”, “*”, “/”, “-”) are blocked, so as not to conflict with Dial by Name
(#34) and other feature codes.
• Password for the extension user. The default is the system default password set on the Number Plan
tab in the System Configuration window.
A valid password must be 4 to 8 digits (numbers or letters A-Z) in length and cannot be the same as its
extension number. Basic password patterns, such as repeated digits (1111), consecutive digits strings
(1234), or digits that match the extension (Ext. 101 using 1012, 9101, 10101, and so on) are not allowed.
The letters map to numbers as follows:
Numbers Letters Numbers Letters
2 A, B, C, a, b, c 6 M, N, O, m, n, o
3 D, E, F, d, e, f 7 P, Q, R, S, p, q, r, s