Out call routing configuration, Configuring out call routing, Hapter – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
Page 181: Chapter 14, out call routing configuration
MaxCS 7.5 Administration Manual 165
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H A P T E R
14
Out Call Routing Configuration
There are two ways to initiate outbound dialing in an AltiGen PBX:
•
Using the trunk access code
. The trunk access code is easy to configure and use. However, it does not
have the capability to resolve complicated dialing situations.
•
Using the route access code.
Using the route access code with the Out Call Routing table can resolve
the following complicated dialing situations:
•
Multiple 10-digit dialing area codes.
•
Both 10-digit and 11-digit dialing in the same area code.
•
Multiple carriers providing trunks for different purposes. For example, you may have a local carrier
provide trunks for local calls only and a long distance carrier provide trunks that can accept only long
distance dialing.
•
Block certain dialing patterns by creating an exceptions list.
•
Assist VoIP hop-off dialing to another system.
•
Assist T1/PRI tie trunk hop-off to other system.
•
Assist system Zoomerang and client application dialing, for example, MaxCommunicator and
MaxAgent. For example, dialing from MaxCommunicator will carry 11 digits and require the system to
remove a digit before making a call to the carrier if it is a 10-digit dialing area.
•
Divide trunks with the same characteristics into multiple routes and prioritize them when assigning
routes on the Default Routes tab or on the Dialing Pattern tab of the Out Call Routing Configuration
window.
When a user dials an outside number using the route access code, the system performs the following tasks:
•
Compares the dialed number with entries in the Dialing Pattern table. If there is a match, the system uses
the route assigned to the dialing pattern to make the outbound call. The route assigned to the special
dialing pattern may have a digit manipulation rule to add or remove digits from the dialed number.
•
If there is no match in the Dialing Pattern table, the system examines the digits to determine if the call is
a local, long distance, international, or emergency call. The routes defined in the Default Routes tab are
used to process the call.
Configuring Out Call Routing
To configure out call routing, select PBX > Out Call Routing Configuration.
The following configuration steps may help you configure out call routing correctly.