AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 399)

Network Log for AltiGen IP Phones
MaxCS 7.5 Administration Manual 383
Change Storage Folder – Opens a folder browser window to select another storage folder. After the change,
Storage Folder , Free Space, and the package list are refreshed to reflect the status of the new storage folder.
Explore Storage Folder – Opens the storage folder in a new explorer window.
Upload Package to FTP – Opens an FTP configuration dialog box. After you complete the required
configuration, Trace Collector uploads the selected package to the AltiGen Tech Support FTP site.
Apply Configurations to #66 – Apply time period, trace category, and storage folder to feature code #66
(Trace Collecting).
Limitations
If you run Trace Collector on MAXCS installed machine, note the following limitations:
• If MAXCS is not running, Trace Collector can only collect the trace of this machine. The traces in memory,
such as "AltiConnect Trace Dump" and "Service Provide Log Dump", and "Stand-alone Gateway Trace"
will not be collected.
• If the default gateway is not running, the traces for "Triton DSP Trace Dump" will not be collected.
• If AltiServ is running, and an attached remote gateway is not running, or a remote gateway is detached,
the trace for this gateway will not be collected even if that "Stand-alone Gateway Trace" is selected. If an
attached gateway has the status of "Out of Service", the trace for this gateway will be collected.
If you run Trace Collector on a gateway MAXCS ACC/ACM-installed machine, note the following limitations:
• It can only collect the trace of this machine.
• If the stand-alone gateway is not running, the trace for "Triton DSP Trace Dump" will not be collected.
Network Log for AltiGen IP Phones
The AltiGen Network log shows traffic between the IP phones and the server. The information in this log is
helpful when troubleshooting voice quality issues.
To view the log, from MaxAdministrator select Diagnostic > AltiGen Network Log.