Location-based e911 (for roaming users), About e911 location ids, Hapter – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
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MaxCS 7.5 Administration Manual 291
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Location-Based E911 (for Roaming Users)
This feature is designed for roaming users who log into various IP phones at different locations, to use those
phones as their extension.
E911 Caller ID (CID) information is sent to PSAPs (Public Safety Answering Point) when a user calls 911 from
an IP phone. A new feature has been added to MaxCS that allows administrators to configure unique E911
Location IDs for specific locations. Each AltiGen IP phone can then be assigned an appropriate E911 Location
ID.
Configuring E911 Location IDs ensures that emergency calls placed from these IP phones:
•
Will call the appropriate PSAP, based upon the phone's physical location.
•
Will transmit the appropriate Caller ID information that will help emergency response teams find the right
physical address.
About E911 Location IDs
Each Location ID entry will contain the following information:
•
The phone number of the local PSAP
•
The E911 Caller ID (which is used by PSAPs to determine the correct street address) which is transmitted
to emergency personnel when an emergency call is placed
•
A default callback phone number (optional)
E911 Location ID information is associated with the IP phone itself, rather than being tied to a specific user or
extension. This way, no matter who logs into an IP phone, the correct E911 Location ID will be transmitted
during an emergency call.
Once these E911 Location IDs are configured within MaxCS Administrator, administrators can either push the
correct information to the AltiGen IP phones or update the E911 information on each AltiGen IP phone via the
phone's menus.
Administrators can also configure whether users must enter a password in order to update an IP phone's
assigned E911 Location ID themselves.
Note:
When an IP phone is moved to a different location, the Administrator must update the phone's E911
Location ID accordingly, either by pushing it from within MaxCS Administrator or by requesting that a
user update the IP phone via the phone's menus.