AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 196)

Chapter 15: Extension Configuration
180 MaxCS 7.5 Administration Manual
Recording Options for Non-Workgroup Calls
• Disable – No recording of non-workgroup calls.
• Auto record to central location – Records all non-workgroup calls, which are saved to a centralized lo-
cation (defined in System > Recording Configuration – see Configuring Call Recording on page 100);
this option requires either a shared Concurrent Recording Session license or a Dedicated Recording Seat
license to be available.
• Record on demand to central location – Records non-workgroup calls on demand, which are saved to
a centralized location (defined in System > Recording Configuration – see Configuring Call Recording
on page 100); this option requires either a shared Concurrent Recording Session license or a Dedicated
Recording Seat license to be available.
• Record on demand to extension VM – Records non-workgroup calls on demand, which are saved to
the extension’s voicemail box. No license is required for this option. If the recording file size is larger than
the mailbox size set for the extension, the recording file is discarded. The administrator should assign a
large enough mailbox size to this extension. (The mailbox size setting is on the Mail Management tab.)
Note: The recorded file will not be forwarded to e-mail as an attachment even if mail forwarding is
enabled to forward voice mail to e-mail.
• Record X out of 10 calls – If recording to a central location, automatically records all incoming non-
workgroup calls at a specified interval for every 10 calls. Group calls are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and so on, will be recorded.
The shaded calls will be recorded in the following example:
Recording Tone
• Disable – No tone is played during a recording.
• Insert tone before recording – Plays one recording beep to alert the parties that the conversation is
being recorded.
• Insert repeating recording tone – Plays a low-volume background beep every 15 seconds to alert the
parties that the conversation is being recorded. The tone is recorded together with the conversation. The
beep does not disrupt the conversation.
Note that in MaxCS systems, the repeating tone is only available if one channels in use is SIP. With two
TDM channels, repeating tones will not be available.
Note:
• The recording session starts when the call enters the connected state and ends when hang up or flash is
pressed, or when the call is transferred.
• Except for license assignment, the recording setting in Extension Configuration only applies to non-
workgroup
calls. The recording setting in Workgroup Configuration only applies to workgroup calls. To
allow an agent to record all calls (non-workgroup and workgroup), both recording settings must be
enabled.