AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 208)

Chapter 15: Extension Configuration
192 MaxCS 7.5 Administration Manual
Where Security Alerts Are Logged
Security alerts are logged to ...\AltiServ\Log\SecurityAlert.txt. The log includes date, time, extension
number, pad number, and the alert reason. Emergency calls are also logged to this file. Following are some
examples:
2007-02-04 08:30:25 Extension 212 made more than 20 calls from voicemail(1:2)
2007-02-04 16:00:50 Extension 395 made more than a 120-minute call from voicemail(0:6).
2007-02-18 09:05:32 Extension 395(2:3) made an emergency call-###.
Note: A SecurityAlert.txt file does not appear in the ...AltiServ\Log folder until a security alert event has
created it.
Setting the Type of Notification
There are four options for sending the notification or reminder message: phone, pager, extension or custom
application (Custom App)
.
• Extension – To use the Extension option, select the Extension radio button, then type the extension
number into the text box.
• Phone/Pager – For the Phone and Pager options, first specify the trunk or route access code using the
list next to the Phone radio button. The Any option means to locate any available trunk. Then type in the
number with all relevant dialing prefixes other than the trunk code, using a maximum of 63 digits.
• Custom App – When used in conjunction with a third-party notification application, the Custom App
feature enables an extension to connect to an application that can receive the notification event; use the
list to choose the log-on extension to which the third-party application is connected. Contact your local
AltiGen Partner for more information on using this feature.
Note: The Reminder Call will not work with this selection.
Note also the following considerations:
• For the Pager option, the system calls the specified pager number and then dials the system main number
(as set in System Configuration, General tab), which is then displayed on the user’s pager.
For the operator-assisted paging function, the operator phone number and the pager number must be
entered in the <phone number>*<pager number> format. For example, if the phone number to call the
pager operator is 7654321 and the pager number to page the user is 12345678, the notification outcall
number that needs to be entered is 7654321*12345678. When the pager operator answers the Message
Notification call, MAXCS announces the pager number and the System Main Number (as configured
on the General tab of System Configuration), which will be displayed on the user’s pager. The operator
is also given the option to repeat these numbers by pressing ‘#’.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One Number Access, Message Notification, Zoomerang, Call For-
warding, and so on) to a cellular or PCS phone, it may ring the phone once but not necessarily present the call
and make a connection. This will happen if the ringback tone played by the cellular service provider does not
conform to standard ringback tones. To work around this problem, append a few commas (,) to the outcall (cel-
lular) number when entering it. Each comma provides a one second pause.
Setting Notification Timing
When notification is configured to an outside phone number, the system will announce, "This is the outcall
notification message for…" after call connection. However, there are situations when the system may not be
able to receive an answer supervision signal from the carrier. If the system plays the announcement phrase
before the notification call is answered, the phrase will be cut off. The following two options can be configured
based on answer supervision capability: