AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 63)

Setting a System Number Plan
MaxCS 7.5 Administration Manual 47
Setting a System Number Plan
The system number plan defines the extension digit length. You can use from 3 - 6 digits for extensions. You
also use the system number plan to set a DID number length to use, and to define the system response to the
first digit dialed — for example, pressing 9 to get a trunk line.
The numbering scheme requires some thoughtful planning.
To set the number plan, select System > System Configuration, then click the Number Plan tab.
System Home Area Code
Area code for the system location.
Note
: This field cannot be blank in the U.S. and Canada.
Conference Bridge Option
Selected, conference calls will end when all internal lines have
disconnected from the conference bridge.
Not selected, the conference connection can continue between outside
parties, even after all internal parties have disconnected.
System Main Number
The main system telephone number, which is sent to the pager’s dis-
play when a user’s messaging options are configured to call a pager.
This number will be used by a PRI trunk as the outbound caller ID in
the event that no number is assigned in the trunk Phone Number, 10-
digit DID, or extension Transmitted CID field.
Note
: This field cannot be blank.
PRI Calling Number
Check the check box to send a caller’s caller ID when the call is going
through one-number access (ONA) or when the call is being forwarded.
System Call Park
• Timeout, Ring Back in ...
Minutes
• Play Greeting Phrase
System Call Park (#41) allows the extension user to park a call, then
pick up the call from another extension. If the call is forgotten, the
Timeout
sets the number of minutes a call remains parked before the
user’s extension rings again. To the caller, the call park sounds like
being put on hold. Valid entry: 1 – 60 minutes.
Select a greeting that the caller will hear before being placed on hold.
Operator Extension and Group
Members
Select the extension to be used by the system operator. If the
extension number you select is a workgroup or a hunt group, member
extensions will show up in the Group Members box.
This extension is used in the following applications:
• Trunk incall routing
• DNIS incall routing
• Auto Attendant
Call Supervision
Check the box to allow supervisors to monitor, barge in on, coach, and
record an agent’s non-workgroup calls.
Notes
:
• If this check box is checked, the supervisor can listen, barge-in on,
coach, and record an agent's conversation regardless of the
agent's login status.
• Supervisor extension does not have to be a workgroup member to
listen to, barge-in on, coach, or record an agent's conversation.
• For the coaching feature, the agent’s extension can be either an IP
extension or a Triton analog extension.
WARNING! Listening in to or recording a conversation without the con-
sent of one or both parties may be a violation of local, state and federal
privacy laws. It is the responsibility of the users of this feature to assure
they are in compliance with all applicable laws.
Parameter Description