AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 158)

Chapter 12: Trunk Configuration
142 MaxCS 7.5 Administration Manual
• Business Hour Profile – A business hour profile can be assigned to a trunk. The list selection is based
on settings configured in the Business Hours tab of System Configuration.
• Recording Option – Recording for incoming and outgoing calls is supported for Triton Analog, T1/E1, and
IP trunks; use the list to select Disable or Enable. If you select Enable, choose the license you want to
assign (Concurrent Session or Dedicated Seat), and make sure that in System > Recording
Configuration
one of the trunk-based recording options is selected.
Note: When you use trunk-based recording, inbound or outbound calls are recorded as long
as the trunk is in use. For example, an inbound call that is answered by an AA, routed to
an operator, and transferred to an extension will begin recording when the AA answers
the call and end recording when the trunk is released.
With extension recording, recording starts only when the extension user answers the call.
• Trunk Properties – Opens a dialog box that allows you to configure low-level, hardware-specific
properties for each trunk. The options vary depending on the type of board and trunk; this is discussed in
subsequent sections.
SIP Tie Trunk Properties
To open a configuration dialog box for a SIP tie-trunk channel, do one of the following:
• If you’re in the Trunk Configuration window, select a Triton VoIP channel from the trunk channels list,
then click the Trunk Properties button, or just double-click the channel in the list.
• If you’re in the Trunk View window, right-click the channel and select Channel Properties.
Figure 87. Configuration dialog box for a Triton VoIP channel
See “Configuring the SIPSP Board” on page 126 for board configuration information.
Note: This is signal only trunks. Make sure you have enough IP resource boards to cover your needs.
SIP Trunk Properties
Traditionally, telecom trunks are from your local carrier’s PSTN switch and the dial tone is provided via either
analog trunks or T1/PRI digital trunks. A new type of service called “IP Dial Tone,” which allows you to dial a
long distance call at a lower rate, is available. IP Dial Tone is delivered through your IP data network, and the
service provider can be anywhere in the world, as long as the VoIP data packets can be routed properly.