AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 202)

Chapter 15: Extension Configuration
186 MaxCS 7.5 Administration Manual
Logging Outbound Workgroup Calls
You can assign an agent to an outgoing workgroup, which is useful for call detail reporting and workgroup sta-
tistics. All calls made by the agent while logged into the workgroup will be tracked as calls from the workgroup.
The agent’s outgoing workgroup can be assigned to any workgroup of which he is a member.
To set an agent’s outgoing workgroup,
In the Log Outbound Call to Workgroup field, use the list to choose a workgroup from among the workgroups
the agent belongs to. If the Allow agent to change check box is selected, the agent can change the outgoing
workgroup from the phone set by using feature code #53 or from MaxAgent.
When a user is first assigned to a workgroup, it is set as their default outgoing workgroup and remains so no
matter how many workgroups the user is subsequently assigned to. If an agent is unassigned from their out-
going workgroup, the outgoing workgroup is automatically set to N/A.
Setting up Station Speed Dialing
For each extension, you can set up to 20 station speed dial numbers. The numbers available are from 00–19,
and are entered by the user following the extension speed dial access code, #77.
To work with Speed Dialing settings, click the Speed Dialing tab, then select the extension you want to set
speed dialing for.
Figure 115. Extension Configuration, Speed Dialing tab