AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 200)

Chapter 15: Extension Configuration
184 MaxCS 7.5 Administration Manual
• If Name Line is set to Caller Number, it will display the caller number. If there is no number information,
“Unknown” will be displayed.
• If Name Line is set to DNIS Name, it will display DNIS name. If there is no name information, the DNIS
number will be displayed.
• If Name Line is set to DNIS Number, it will display the DNIS number. If there is no number information,
“Unknown” will be displayed.
Configuring Group Options for an Extension
In the Extension Configuration window, Group tab, you can see the groups to which an extension is assigned,
and you can change those assignments. Hunt groups are created in the Huntgroup Configuration window (see
“Establishing Hunt Group Membership” on page 232). Workgroups are created in the Workgroup Configuration
window (see “Establishing Workgroup Membership” on page 258). Group members are assigned in those
configuration windows, as well.
Once a group is established, use the Extension Configuration window, Group tab, to configure hunt group and
workgroup options for an individual agent extension, such as how much wrap-up time to allow that individual
agent after a workgroup call.
You can assign an extension to and remove an extension from a group in the Extension Configuration window
too. To assign an extension to a workgroup, the extension must be designated as an Agent extension. This is
done on the General tab of Extension Configuration (check the Agent check box). A hunt group member does
not have to be designated as an Agent.
To configure group options for an individual extension,
1.
Select the extension number from the Agent/Supervisor/Extension list in the Extension Configuration
window. The extension number and type appear in the title bar of the window.
2. Click the Group tab. You see a list of groups the extension is a member of and a list of groups the exten-
sion is not a member of. If the extension is an agent, both workgroups and hunt groups are shown. If the
extension is not an agent, only hunt groups are shown.
Figure 114. Extension Configuration window, Group tab