AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 80)

Chapter 4: System Configuration
64 MaxCS 7.5 Administration Manual
To replace the default music-on-hold file,
1.
Back up the default file.
2. On the Audio Peripheral tab, uncheck the Enable Callers on Hold or in Queue to Listen to Music or
Recorded Announcement
check box.
3. Rename the desired .wav file to “MusicOnWaiting.wav” and put it in the C:\PostOffice\phrases\Music
folder.
4. On the Audio Peripheral tab, check the Enable Callers on Hold or in Queue to Listen to Music or
Recorded Announcement
check box.
Note: If you have two files named MusicOnWaiting in the MusicOnWaiting folder, one a .wav file and one a
PCM file, the .wav file takes precedence.
RTP Resource Usage
In the event that MaxCS 7.5 is controlling multiple gateway systems, the music source can come from the
primary system or another gateway system. When a music source is in one gateway and listeners are in
another gateway, one VoIP resource channel in each gateway is used to convey the music stream.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue,
1.
Select the Play Prompt Before Placing the Caller in Queue check box.
2. Use the list to select the prompt number you want to use for the greeting message. (Creating prompts is
discussed in “Phrase Management” on page 87.)
To play an update prompt every 60 seconds,
1.
Check the Play Update Prompt Every 60 Seconds check box.
2. Use the list to select the prompt number you want to use for the greeting message.
Note: These settings will be used by all hunt groups and workgroups as the default system queue phrase.
However, these settings will be overridden by the workgroup’s queue management phrase setting.
Configuring Overhead Paging
Note: This feature is not supported in the MaxCS Private Cloud service.
1. Connect overhead paging equipment to the audio out jack on a Triton telephony board.
2. On the System Configuration > Audio Peripheral tab, select Enable Overhead Paging.
Use the list to select the board to which the overhead paging is attached.
Activity
The Activity configuration tab is used to configure activity codes that can be displayed at AltiConsole when
the extension user is absent. MaxCommunicator users, MaxAgent users and AltiGen IP phone users can
select from these activity codes to let others know where they are when they are away from their desks
(meeting, business travel, and so on).
A greeting associated with the activity can be recorded and played to the caller. When the user changes the
Activity, the extension’s greeting is also automatically changed to the greeting associated with this activity.
To access Activity configuration, select System > System Configuration, then click the Activity tab.