AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 265)

MaxCS 7.5 Administration Manual 249
C H A P T E R
21
Line Park Configuration
The Line Park feature is a kind of call park method. The main differences between Line Park and system call
park are the following:
• A Line Park ID can be assigned to a specific IP phone's softkey or programmable key; the system call park
cannot.
• Line Park IDs can be grouped as a Line Park Group for call routing purposes; the system call park ID is
assigned by the system automatically.
The Line Park feature can be used for the following applications:
• Inbound call line appearance during business hours
• Operator parks a call for a group of IP phone users
• Executive/assistance call coverage
• Night hours call coverage
• Overflow new workgroup calls to a Line Park Group when the queue length or queue time is too long.
Implementation notes
• A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The default "System" group
cannot be removed.
• One Line Park ID can belong to only one group.
• A Line Park Group can be assigned to:
• Trunk In-Call Routing
• Extension/Workgroup Busy or RNA Handling
• Extension/Workgroup Forwarding
• Workgroup Quit Queue Option
• Extensions can be assigned as members of Line Park Groups, allowing the extension users to see and
pick up a parked call from those groups in the LinePark tab of their MaxCommunicator or MaxAgent.
• The system will put the caller in queue when calls exceed the total lines assigned to the Line Park Group.
• The park line is released when the call disconnects, is answered, or is forwarded due to time out.
Note: You can now configure Line Park slots for Polycom phones; refer to the instructions in the MAXCS 7.5
Polycom Configuration Guide
.