AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 182)

Chapter 14: Out Call Routing Configuration
166 MaxCS 7.5 Administration Manual
1. Before you configure Out Call Routing, make sure a route access code is configured in the System
Configuration window, Number Plan tab. If you have a problem changing a first-digit assignment in the
Number Plan
tab to a route access code, you may need to set the Access Code in the Trunk
Configuration window for all trunks to None.
2. Create a route and assign trunks to the route. Typically, different types of trunks will be grouped to different
routes. For example, you may need to create a local route for local trunks, a long distance route for long
distance trunks, and a VoIP route for IP trunks.
3. Assign routes as Default Routes so that regular 7-digit, 11-digit, international, and emergency calls will go
through.
4. Solve a complicated dialing situation by adding an entry into the Dialing Pattern table and assigning a
route to the specific dialing pattern.
5. If the dialing pattern requires adding or removing digits, you may need to edit the Digit Manipulation on
the Route Definition tab to solve the problem. Repeat steps 4 and 5 until all complicated dialing patterns
are entered and configured properly.
6. If a dialing pattern will use another system's trunk to hop-off, you may need to create a VoIP or T1/PRI tie
trunk route and configure digit manipulation to indicate which system to hop-off to and how to tell another
system that this is a hop-off dialing by adding a trunk access code or route access code in the dialing
stream.
7. If you would like to block a specific dialing pattern, add the dialing pattern and check Disallow this dialing
pattern
check box.
8. Fax trunk channels used for fax routing should not be added to Out Call Routing.
Warning! Make sure the default 911 route is configured to a route that can accept 911 calls (see Figure 105).
Failure to do so may cause failure of direct 911 dialing. If you do not want a user to call 911 directly
because of too many 911 dialing errors, you can leave the 911 route not configured. In this case,
you need to let all extension users know that they need to dial 9+911 to call emergency service. A
proper warning sticker on the phone to notify employees about 9+911 dialing would be a good
practice.
Some configuration examples are provided at the end of the chapter. Please use them as a reference to help
you configure your dialing pattern correctly.
About Route Definitions
A route definition consists of a route name and group of trunks, listed in the order that the system will use for
outgoing calls.