AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 36)

Chapter 1: New Features
20 MaxCS 7.5 Administration Manual
who left a message, and then return to the Voice Mail System to continue checking the next messages,
all in a single call into the Voice Mail System. If the caller ID information is not captured, the user may
enter the “call back” number manually.
Internet Integration Features
Internet integration features include:
Exchange Integration - provides message synchronization between MAXCS and a Microsoft Exchange
server on the LAN. This feature allows for dynamic synchronization of mail between the two servers so
that deleted messages from one server get automatically deleted in the other server. Similarly, a new
message sent to one server is transmitted to the other server. This way, the message can be accessed or
deleted from either server. For example, when a voice mail is deleted from MAXCS, it is automatically
deleted from the Exchange server too.
In addition, MAXCS supports the Exchange Server 2007 Bridged access to Exchange 2007. In this
mode, the AltiGen voice mail provides an option to the user to access Exchange 2007's speech enabled
auto attendant. MAXCS also supports Native VM integration with Exchange 2007. In this mode, MAXCS
uses Exchange 2007 as "Native VM" storage for a system-wide integration with all the AltiGen exten-
sions as a unified messaging enabled Exchange account.
Mail Forwarding - allows you to forward voice mail to an e-mail address. The destination address can be
an IP address such as 100.200.101.201, or a domain name such as altigen.com.
Remote Download of Messages via Internet - allows users who are traveling and/or working at home
to download all new voice and e-mail messages in the Voice Mail System Post Office Box via a local
internet access line.
System and Administration Features
System and administration features include:
AA Configuration File Export- lets you export your complete AA configuration to an html file.
AA Copy - An AA configuration can be copied, forming the template for a new AA.
Alerting - An announcement can be sent to Voice Mail when the e-mail server disk is full.
“Apply To” Feature - applies changes (only the field that was changed) to multiple extensions, trunks or
channels instead of having to change them one at a time.
Call Detail Reporting (CDR) - the system collects and records information on outgoing and incoming
phone calls, such as length of call, time of call, number of calls. This data is written to an internal data-
base.
Configurable Emergency Number - For international use, allows the system administrator to set up
country-specific emergency numbers.
DNIS Routing Tables - incoming trunk calls can be routed to an AA, extensions, workgroups, hunt
groups, and so on, based on DNIS numbers configured in the system administration routing tables.
E-911 Calling Support - allows an administrator to designate a number of trunks (Triton Analog or PRI)
for dedicated E-911 use. CAMA trunks are supported by analog trunk ports.
E-mail and Voice Mail Storage - can be placed on drives other than the system drive.
Emergency (911) Call Notification to Extension/Outside Number - when any extension dials an
emergency number, the system can make calls to pre-configured extensions or outside numbers. A sys-
tem can have more than one emergency notification number configured.
Extension Checker - a tool that checks the security status of every extension in your system.
Extension Password Protection for Application Logins - the system maintains a counter for each
extension to track CTI client application login failures. When eight successive failures are reached, the
system disables login connection for 1 to 24 hours to prevent password intrusion. Applies to login from
MaxCommunicator, MaxAgent, MaxSupervisor, AltiConsole, CDR Search, and other add-on applica-
tions.