AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 398)

Chapter 30: Tools and Applications
382 MaxCS 7.5 Administration Manual
Trace Category – By default, all options are selected.
• Main MAXCS Trace (\AltiServ\log)
Collects the following files, and extracts the trace records that fall in the specified time range:
actrace.log AlpErrLog.txt SIPlog.txt
ALPxxx.txt \atps\threadID.txtl SIPMan.txt
altiserv.txt \atps\cmdlog.txt SIPPstnReg.txt
AltiBack_XXX.trc AdvQOverflow.log SipExtChanTbl.log
AltiKeep_XXX.trc Ac2AppPathHdlTbl.txt SIPKeepALive.txt
AnnouceRunLog.txt FeatServ.txt QESLLog.txt
AssertLog.txt DbUpdateTrdLog.txt Qtmlog.txt
AW_AstrCpyErrLog.txt HGwGenLog.txt Loggservice_Mutex.txt
CallQManLog.txt HGwMsgLog.txt MEMORYTRACE.txt
CDRLogDLL.txt threadid.txt NewCDRExt.txt
CDRLogTrace.txt MidNightLog.txt TritonSPLog.txt
ConfigLog.txt \logservice\Internal.txt pathlog.txt
MsgOCLog.txt ConfigServiceLog.txt rsrclog.txt
MSRunLog.txt CDRLogTrace.txt RtpPortRangeTbl.txt
mviperr.txt CDRLogDLL_EXCEPTION.txt StartupLog.txt
Postman.txt CSH323log.txt Swxx_xxxx.txt
ProcInfoLog.txt ExceptionLog.txt GWMsgLog.txt
• System Configuration Data – Collects system configuration data, including System, Extension, Trunk,
AA configurations, and Read OE files.
• Service Provider Log Dump – Runs SPDump.exe to dump the SP log into files and then collects the
trace.
• IP Phone Dump – Collects the AltiGen IP Phone dump log in \AltiServ\Log\IPP (except for IP-805
models).
• Stand-alone Gateway Trace – Collects the trace on the stand-alone gateway machine. If AltiServ
Services are shut down, the option is disabled. If Trace Collector is running on the stand-alone gateway
machine, this option is hidden (because Trace Collector just needs to collect the trace locally).
• Triton DSP Trace Dump – Collects the Triton DSP dump log in \AltiServ\SP\Triton\. Runs
TritionDSPDebug.exe to dump Triton DSP binary log data, runs TATraceDecode.exe to convert binary log
to text files, and then collects the text files.
• AltiConnect Trace Dump – Runs acdump.exe to dump the AltiConnect Trace, and then collects the
trace. If Trace Collector is running on the stand-alone gateway machine, this option is hidden.
• Windows Event log – Extracts the system and application event log from the Windows system.
Start Collecting – Click this button to begin the trace collection, according to the time range and trace
categories you chose. All collected files will be zipped to a single file, which will be listed in the Collected Trace
Packages list box. The progress bar will display the progress of the whole process.
Storage Folder – The collected trace package is saved in this folder. The format of the file name is
CaseNumber_Year_Month_Day_Hour_Minute_Second _ComputerName.zip. If the trace package is collected
by #66, the format of the file name is #66_Year_ Month_Day_Hour_Minute_Second _ExtensionNumber.zip.
Free Space – Displays the free space of the drive where the storage folder is located. The folder must be in a
local drive.