AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 79)

Audio Peripheral Configuration
MaxCS 7.5 Administration Manual 63
Figure 27. System Configuration, Audio Peripheral tab
Configuring Music On Hold and Recorded Announcements
Callers will hear the music or recorded announcement configured on this tab only if the user places the caller
on hold.
To configure music on hold when using audio equipment,
1.
Check Enable Callers on Hold or in Queue to Listen to Music or Recorded Announcement.
2. Select the Triton Analog Station board number to which the audio equipment is attached.
To configure music on hold to play a file,
1. Make sure a VoIP board is installed (required for playing a file).
2. Check Enable Callers on Hold or in Queue to Listen to Music or Recorded Announcement.
3. Use the list to select the logical board ID of the VoIP board.
The system will play the default music-on-hold file when the user places the caller on hold.
The default music-on-hold file is a .wav file called “MusicOnWaiting.wav”. The file is located in the
C:\PostOffice\phrases\Music folder. You can replace the file with a .wav file (or an AltiGen PCM file). The .wav
file must be in 8 kHz/ 8 bit/ Mono/ u-Law format. Any optional music-on-hold files included with MaxCS 7.5 are
in that format.
Note: You may need to reduce the music volume level 70-80% to avoid distortion.