Forwarding all calls – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
Page 212
Chapter 15: Extension Configuration
196
MaxCS 7.5 Administration Manual
Forwarding All Calls
Call Forwarding is available to all types of extensions.
This is the Call Forwarding feature that is also accessible by the extension user by dialing #36.
One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed is a transferred call. For example,
extension 100 receives a transferred call and forwards this call to extension 101; extension 101 is set to for-
ward all calls to extension 102; extension 102 receives the call but CANNOT forward this call to another ex-
tension.
10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example, extension 100 forwards to extension
101, 101 forwards to 102, 102 forwards to 103, and so on, through extension 120. A call to extension 100 will
be forwarded to 101, which will forward to 102, which will forward to 103, and so on, until the call has been
forwarded 10 times. At this point, the call will not be forwarded again; if the last extension in the forwarding
chain does not answer, the call is sent to extension 100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100 forwards to 101, 101 to 102, and 102 back
to 100), the call is sent to the first destination’s voice mail.
To enable call forwarding, check the Enable Call Forward to check box, then, using the list, indicate the
forwarding destination. You can use Apply to to act on multiple extensions, with the restrictions discussed in
the previous section. The forwarding options are as follows:
•
To Voice Mail
•
To AA – Select the auto attendant number to use in the list under the option.
•
To an Extension – Select an extension from the list.
•
To a Group – Select a group from the list.
•
To the Operator
•
To an Outside Number – This option is available if it is allowed in the Other Call Restrictions option in
the Restriction tab, as discussed in “Setting Other Call Restrictions” on page 194. Also, see “Outcall to
Cellular or PCS Phone Numbers” on page 192.
If you choose Outside Number, select a trunk or route access code to use in the small list on the left, and
type in the full prefix and phone number.
•
To an App Ext – When used in conjunction with an SDK-based application.
•
To Line Park – If configured, select a Line Park group (configured in “Line Park Configuration” on page
249) from the list.
•
To Free Format – This option is available only to virtual extensions.
Note:
Using an IP extension, APC extension, or Paging Group as a forward target is not supported.
Forwarding over IP and E1 trunks is not supported.
You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one second of delay.
You can use this configuration to send out additional DTMF digits to an extension, hunt group/workgroup,
or outside number. Here is an example: Virtual extension 100 is set to forward all calls to "200,,,123".
Extension 101 makes a call to extension 100. The call is forwarded to 200. If 200 is an extension, 3
seconds after extension 200 picks up the call, extension 200 should hear DTMF tones (123). If 200 is a
hunt group or workgroup with agent 201 and 202, when the agent (either 201 or 202) picks up the call,
after 3 seconds the agent should hear DTMF tones (123).
Two other examples using Free Format: "92529712,,,,,5,,,211" means dial trunk access code 9, and an
outside number 2529712, wait 5 seconds, dial 5, and wait 3 seconds, then dial 211. Second example:
"102,,01,,,5#" means dial extension 102, wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.