AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 353)

Managing Domain Users
MaxCS 7.5 Administration Manual 337
Note: If you do not move the voice mail, the VM files will be deleted and cannot be recovered. (When the
user
relocates an extension using #27, the voice mail is moved also. The user cannot choose
whether or not to move the voice mail.)
4. Click Relocate.
Notes on Relocating a Global Extension
• The phone user can start using the voice mail during VM relocation, but the voice mail count will keep
increasing until the relocation is complete.
• If extension 1001 is relocated from site A to site B, and the administrator creates a local extension 1001
in site A, the extension 1001 will be removed from the REL. Later, if the administrator removes the local
extension 1001 and relocates global extension 1001 back to site A, this extension cannot be restored to
its original settings.
• When an extension is relocated to site B for the first time, the administrator or the user should configure
the Call Restriction, Speed Dial list, and so on, for one time in site B. These configurations will be stored
on site B. Later, if the extension is relocated to site B again, no additional configuration is needed, as the
previous configuration will be restored.
• If multiple systems in the VoIP domain have a PRI interface, it’s possible that DID numbers could be
duplicated. For example, say the DID number for extension 1001 is configured as 250. In this case, the
DID number 5102520250 and 4087899250 will ring extension 1001. To ensure that this doesn’t happen,
you can do one of two things: (1) Make sure the DID numbers are not duplicated; (2) Ask the CO to send
more digits (to decrease the likelihood of identical DID numbers).
Relocating a Global Extension Using #27 on Analog Phone vs AltiGen IP Phone
• Analog phone: The phone must be off hook. The user presses #27 and follows the voice prompts. User
must press # after inputting the password.
• IP phone: The IP phone must be on hook. The user presses #27, and then inputs the global extension
number and password. The global extension is then relocated to this IP phone.
If system B does not have a prior record of this extension, it will create a new extension with known
information and the following settings:
• Enable IP Extension and Dynamic IP Address settings will be selected automatically (in MaxAdmin,
Extension Configuration window).
• The newly created extension will use the default voice mail, mail forwarding, notification, call handling,
restriction, and monitor list settings (MaxAdmin, Extension Configuration window).
Note : The administrator needs to make the proper changes for this user when the global extension
is relocated by the user.
• When this Global extension user returns to his home office, all settings are stored in the REL database.
The administrator does not need to change these settings when the user presses #27 to relocate the
extension the next time.
Relocating More Than One Global Extension
When more than one global extension is being relocated at the same time, and voice mail is also being
relocated, the voice mail of the extension that was relocated first will be copied over completely to the
relocation site, before copying begins for the voice mail of the second extension, and so on.
The extension, itself, is relocated immediately.