AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 216)

Chapter 15: Extension Configuration
200 MaxCS 7.5 Administration Manual
Setting Caller ID Verification
You can check the Verify Caller ID based on the following check box and then type in up to 10 phone
numbers in the text boxes. Whenever the system detects a call from one of the numbers entered here during
the selected schedule, the system searches for you by dialing the numbers configured in the Forwarding
Number fields.
Caution! If ONA is enabled and no numbers are entered for Caller ID Verification, ONA is available to all
callers.
Caller ID verification entries should be complete phone numbers.
Using a Password Verification
You can also enter a random “password” number such as “5555” so that any caller who knows this password
can use ONA to find you, regardless of where they are calling from. Once you’ve set this up, you need to
instruct the caller to dial 1 during your personal greeting, then enter the “password” to use ONA.
Specifying Forwarding Numbers
The Forwarding Numbers are used by the system to find the user when ONA is active. You can set up to four
different numbers. When ONA is active, the system dials the forwarding number(s) in the order they are
displayed on the One Number Access tab. The Forwarding Number order does not correspond to the
Schedule order.
You can forward to another extension, or to an outside number. You can use an outside number only if the
extension is set to allow for Transferred/Conferenced/Forwarded calls on the an Extension Configuration
Restriction
tab under Other Call Restrictions.
When you use the outside number option, select a trunk or route access code in the list and type in the phone
number as it would be dialed after keying the access code.
Check the Check Password option to force users to enter their extension password when a call is forwarded
to them via ONA. This ensures that only the owner of the extension can answer the call.
You can set the ONA ring duration from 5 to 45 seconds using the Ring for ... seconds list. Default value is
20 seconds. The system will ring the ONA target within the specified time limit. If the ONA call is not answered
within the ring duration, the system will terminate the ONA call. This option will prevent a cell phone voice mail
from answering the ONA call and recording the ONA announcement phrase into the cell phone voice mail box.
Setting Up Monitor Lists
The Monitor List tab provides for setting up lists of extensions for which call processing events can be moni-
tored by the extension user. Once a monitor list is established, the application logging into the extension can
receive call events for the monitored extensions. The monitor list is available in the MaxCommunicator and
MaxAgent Monitor windows, AltiConsole, and in Line Monitoring events in AltiGen SDK.
Warning! Listening in to or recording a conversation without the consent of one or both parties may be a vio-
lation of local, state, and federal privacy laws. It is the responsibility of the users of this feature to
assure they are in compliance with all applicable laws.
Restrictions and Defaults
• Monitoring is effective for physical and virtual extensions; physical and virtual extensions have monitoring
rights, and can be monitored. If you place a physical or virtual extension in a Monitor List, that extension
will show in the client application’s Monitor window.