AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 217)

Setting Up Monitor Lists
MaxCS 7.5 Administration Manual 201
• If you add an extension (1001, for example) that belongs to Workgroup A to the Monitor List for a member
of Workgroup B, the Workgroup B member will only be able to pick up personal calls to 1001, not
workgroup calls.
• In MaxSupervisor, the user can monitor only the workgroup(s) he or she logs in to, regardless of the
monitoring rights assigned to his or her extension in MaxAdmin.
Configuring a Monitor List
To set up a monitor list, select the extension number to receive the monitoring rights from the Agent/
Supervisor/Extension
list, then click the Monitor List tab.
To block the
extension from
seeing caller
names and
numbers,
check this box
Figure 123. Extension Configuration, Monitor List tab
To block the extension from seeing any Caller Name and Number details on the Monitor tab of MaxAgent and
MaxCommunicator, check the Block Caller Name and Number box.
To add members to the list,
1.
From the Monitor Available list, select the extensions to add to the extension user’s MaxCommunicator
Change Monitor window.
2. Click Add to move the extensions to the Monitor List.
To remove members,
1.
Select the extensions in the Monitor List.
2. Click Remove.
Check the Trunk Monitor Enable check box to allow monitoring of the AltiLink Plus trunk events at the
selected extension.
Click the Default button to return the settings to the default – the extension can monitor its own calls.
About Viewing Remote Extension Activity
In order for agents in MaxAgent and MaxCommunicator to see the activity for remote extensions on the
Directory tab, those agents must add the remote extensions to their Monitoring lists.