AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 232)

Chapter 17: IP Phone Configuration
216 MaxCS 7.5 Administration Manual
Important: The configuration in MaxAdmin will override the IP phone’s local configuration after the IP phone
is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes
will be overwritten by MaxAdmin settings.
Administrators should perform any updates to the IP phone’s firmware after normal business hours or
when the IP phone is not in use. If the IP phone is in use during an update, not only will the call will be
disconnected, but if the IP phone is powered off by the user during the firmware upgrade, the IP phone
may become unusable
.
Configuring Auto-Discovery of Server IP Address
You can configure option 120, in your DHCP server with your MAXCS IP address, so that the AltiGen IP phone
automatically discovers the MAXCS server IP address and only needs to have the extension and password
entered.
In addition to making initial IP phone setup easier, this feature is also helpful when there is a need to migrate
MAXCS to a new IP address. The administrator just needs to update the new MAXCS IP address in the DHCP
server and then reboot all AltiGen IP phones. The phones will automatically pick up the new MAXCS IP
address.
Warning! In the event that there are two MAXCS servers in a same network and all IP phones get their IP
address from a single DHCP server, some IP phones will get the wrong server IP address. You
need to disable the auto-discovery feature for those IP phones that log on to the MAXCS server
Programmable
Keys
• Feature Code
– When selected, enter a MAXCS feature code in the field below; this
will be associated with the corresponding programmable key to dial this feature code.
• Admin Defined # – When selected, this programmable key can be configured by the
administrator only. Enter a valid number 0~9, *, #, or F (Flash) in the field below.
One use for this can be to tag a call with an account code by pressing one button. For
example, entering F#321 in programmable key 1 will cause a connected call to be
tagged with account code 1 (F is for Flash, #32 is the extension feature code, and in
this example, 1 is the account code). Account codes are set up in System Configura-
tion, Account Code tab.
• Line Park – When selected, enter the Line Park line ID in the field below. The user
can press this programmable key to park a call or to retrieve a parked call.
See the MAXCS 7.5 Polycom Configuration Guide for details on configuring Line Park
softkeys for Polycom phones.
• Call Record – When selected, the user can press this programmable key to start con-
versation call recording. This only works for extensions with Record on Demand se-
lected in the Extension Configuration window.
• WG Status – (IP710 only) When selected, the user can press this programmable key
to see the real-time workgroup status (callers in queue, longest queue time, number
of callers who have waited longer than the service threshold, and service level).
• User Defined # – (Default) Allows the user to define the programmable key from the
IP phone.
• Headset – (Alti-IP 600, IP 705) When configured from the list for programmable key
10 (Alti-IP 600) or programmable key 5 (IP 705), the IP phone user will be able to ac-
tivate a third-party headset (certified by AltiGen).
• Flash – (Alti-IP 600) Upon initial installation, the lower left programmable key is set
up as FLASH by default. This key can be re-assigned in MaxAdmin, using the AltiGen
IP Phone Configuration window. No other programmable keys can be configured to
FLASH.
Display
Workgroup
Status (Alti-IP 600, IP 705, IP 805) When enabled, allows the IP phone to display workgroup
queue status, such as number of queued calls, the current longest queue time, agent
login/logout state by pressing the Down arrow key.