AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 366)

Chapter 28: Microsoft Exchange Integration
350 MaxCS 7.5 Administration Manual
• One Windows server for MAXCS, loaded with:
– Windows Server or Windows XP
– The MAX Communication Server ACM MaxCS 7.5 software
• A second Windows server for Exchange, loaded with Exchange Server software. It should be installed on
64-bit system(s) with Windows 64-bit or above OS. Unified Messaging, Client Access, and Mailbox Server
roles should be installed with Exchange Server.
Important
: When you install both the Exchange Server and MAXCS, you must log in as the Domain
Administrator, NOT the Local Administrator.
• The MAXCS system and the Exchange Server system must belong to the same domain, with a network
throughput rate of no less than 100Mbps and without any Web proxies in between.
• AltiGen Services must be installed and started with the user account
<Domainname>\AltiGen_<AltiServSystemName>.
This service account must have a mailbox in the Exchange Server that is different from the previous
version.
• Exchange Server Services must be started.
• Successful ping from Exchange Server to MAXCS and vice versa.
When You Install MAXCS
You may be installing MAXCS now, or you may have already installed it. To integrate with Exchange, you need
MAXCS software version 7.5.
Note: The installation program will check whether Microsoft Outlook has been installed on the server. If it
detects Outlook, you must uninstall Outlook before you can install MaxCS 7.5.
1. If you are installing now, log in to Windows with a user account that is a member of the Domain Admin
group. If MAXCS is already installed, skip to step 4.
2. While installing, MAXCS automatically creates a user account as a service account (see Figure 195), and
you have a chance to change the default password. Record this password for future troubleshooting.
Figure 195. In this example, the MAXCS installation program created a user account
“AltiGen_LESLIEXIA” in the domain VMDOMAIN. We changed the password to “altigen”.
3. After installation, add this user account to the Domain Admin group via Active Directory Users and
Computers (see Figure
196).
4. If MAXCS was already installed on the system, do the following: