Product repair, Technical training for administrators – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
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Appendix D: Technical Support and Product Repair Services
420
MaxCS 7.5 Administration Manual
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A brief description of the problem and the procedure to reproduce the problem
Having this information ready will help us to better assist you.
End users who have problems unresolved by their AltiGen Authorized Partner, and Partners who have
problems unresolved by AltiGen Technical Support may send an e-mail to AltiGen’s CEO at [email protected].
Product Repair
You may send defective AltiGen-manufactured hardware products (in or out of warranty) to our factory for
prompt authorized repairs. For information on AltiGen repair services and return policies and the AltiGen
warranty, visit the AltiGen Partner portal at https://partner.altigen.com.
Technical Training for Administrators
AltiTraining, LLC, has created comprehensive 3- and 4-day hands-on training courses to teach AltiGen system
administrators everything from the basic skills of extension configuration to troubleshooting and multiple
location implementation of Voice over Internet Protocol (VoIP).
The intensive courses were developed under the guidance of the AltiGen corporate office with the help of
Partners, installers, and customers. AltiTraining’s comprehensive curriculum is based on the same format
AltiGen uses to train their engineers and Partners. Experienced telecommunications professionals teach
AltiTraining classes and they bring a wealth of real-life experience to every course. AltiTraining classes
consistently are rated as one of the most valuable and relevant that our students have ever attended!
Who Should Attend?
Anyone responsible for the day-to-day administration of an AltiGen IP-PBX telephone system or anyone who
would like to learn about the system features and functionality will benefit from this hands-on training.
What Do the Courses Cover?
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Phone line options (analog lines vs. digital T1/PRI with DID).
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How to install and upgrade hardware, software, licenses and wiring options.
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Server design (backplane, OS, RAID, RPS, and so on.), configuration and growth planning.
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Day-to-day administration with MaxAdmin. Learn to build extensions, huntgroups and workgroups to set
up call handling and routing features, and system configuration options.
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Utility and security programs to simplify and provide security/fraud insight and set up routine system
backups for disaster recovery.
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Call detail reporting (CDR) and real-time monitoring (MaxSupervisor).
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MaxCommunicator, MaxAgent, MaxSupervisor, and AltiConsole client applications.
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Voice over IP (VoIP) network requirements and implementation for branches or remote workers.
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Unified messaging, utilizing Microsoft CRM or Outlook
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System troubleshooting, covering common problems/scenarios and basic troubleshooting techniques.
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New product developments and future upgrades.