AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 292)

Chapter 22: Workgroup Configuration
276 MaxCS 7.5 Administration Manual
Note: Forwarding calls to a pager is possible but not recommended since callers will only hear what is
heard when calling a pager and will not know to enter a return phone number unless instructed.
• App Ext – When used in conjunction with a third-party notification application, this feature enables an ex-
tension to connect to an application that can receive the notification event; use the list to choose the log-
on extension to which the third-party application is connected. Contact your local AltiGen Partner for more
information on using this feature.
• Callback Interview – The System will record the caller’s callback number and will prompt the caller to
record a message into the voice mail box of the workgroup.
Note: This option is only available to external callers.
Priority Promotion
To prevent calls with lower priority staying in queue forever, causing high abandon rate, or lowering service
level, you can set priority promotion to enhance a caller's position in queue. Check the box and enter the proper
time interval in seconds.
Supervisor Queue Control
When the Allow Redirect Call/Change Priority check box is checked, this allows a workgroup supervisor to
redirect queue calls or change the call priority of queued calls, using the MaxSupervisor application.
Queue Management – Advanced
When Advanced is selected on the Queue Management tab, the Setup button becomes available.
Figure 160. Workgroup Configuration, Queue Management, Advanced Queue Control
To configure options for advanced queuing control, click the Setup button. This opens the Advanced Queue
Management (AQM) application configuration window with tabs for configuring Announcement, Menu
Selection
, and Queue Overflow.