AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 69)

Routing Calls on Holidays
MaxCS 7.5 Administration Manual 53
For each business hour profile, set the business schedule parameters.
Parameter Description
Day
Select the days of the week on which the company does business. For
example, if the company does business Monday – Friday, check the
check boxes for those days.
AM and PM Schedules
For each day of the week, select the time periods during which the
company is available for business. The time between the AM and PM
times can be used to indicate a lunch break or time between shifts.
If you don’t want to set a break between AM and PM schedules, set the
PM starting time to be the same as the AM ending time.
Or if you want to specify 24 hours as standard business hours, select the
following hours:
AM Schedules:
From 08:00 AM
To 12:00 PM
PM Schedules:
From 12:00 PM
To 08:00 AM
Routing Calls on Holidays
You can create special routes for incoming DNIS and trunk calls that come in on designated holidays. For
holidays that your organization treats as half-days, you can create separate profiles for business and non-
business hours.
Note: Incoming DID and tie trunk calls will not follow holiday routes, but go to the dialed extensions directly.
To configure Holiday routing rules, select System > System Configuration, and then click the Holiday tab.
Figure 17. System Configuration, Holiday tab