In call routing configuration, Caller id routing, Hapter – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
Page 175
MaxCS 7.5 Administration Manual 159
C
H A P T E R
13
In Call Routing Configuration
In Call Routing rules determine how the system routes incoming trunk calls to various targets. The system’s
routing steps are as follows:
Step
Routing Process
1
Match DID number configured in extension, workgroup, or hunt group. If there is no match, go
to the next step.
2
Match caller ID defined in the Caller ID Routing table. If there is a match and
•
today is a holiday, route the call according to the Holiday Profile’s routing rules.
•
today is not a holiday, route the call according to business hour routing rules defined in the
Caller ID Routing configuration.
If there is no caller ID match, go to the next step.
3
Match DNIS number defined in the DNIS Routing table. If there is a match and
•
today is a holiday, route the call according to the Holiday Profile’s routing rules.
•
today is not a holiday, route the call according to business hour routing rules defined in the
DNIS Routing configuration.
If there is no DNIS number match, go to the next step.
4
If today is a holiday, route the call according to the Holiday Profile configured for the trunk port
that the call is coming in on. If today is not a holiday, route the call according to the business
hours routing rules defined in the In Call Routing tab of the Trunk Configuration window.
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into a routing table and
set routing rules for a matched number.
To configure In Call Routing, select PBX > In Call Routing Configuration.
Caller ID Routing
When an incoming call comes through a trunk with Caller ID, the system can route the call to the proper
extension, to the auto attendant, or to the operator, based on the Caller ID number collected.
In order to locate an entry in the Caller ID table for an incoming call, a full match is required.
To access Caller ID routing, click the Caller ID Routing tab in the In Call Routing Configuration window.