AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 177)

DNIS Routing
MaxCS 7.5 Administration Manual 161
• Route to a particular auto attendant selected in the list
• Route to the operator
• Reject call
Also, you can set additional routing attributes based on:
• Holiday Profile – Routes incoming calls based on Holiday Profiles configured in System Configuration
(see “Routing Calls on Holidays” on page 53)
• Business Hours Profile – Routes incoming calls based on Business Hours Profiles configured in System
Configuration (see “Setting Business Hours” on page 51). During Business Hours, Outside Business
Hours
and Non Working Day are defined and selected by Business Hours profile.
• Set Call Priority – Lets you assign a call priority from 1-9 to the selected caller ID number. The highest
priority is 1, the lowest priority is 9.
• Set Call SKLR – For workgroup-directed calls. Lets you assign a skill level requirement from 1-9 to the
selected caller ID number. This setting tells the system to match the call to an agent’s skill level setting.
(Setting an agent’s skill level is explained in “Skill Based Routing” on page 260.)
• Language Setting – Lets you specify that callers who dialed from the selected caller ID will hear prompts
in the language you set here. This field will have choices only if you added sets of prompts according to
the instructions in “Multilingual Configuration” on page 91.
DNIS Routing
When an incoming call comes through a trunk with DNIS or DID numbers, the system can route the call to the
proper extension, auto attendant or operator based on the DNIS or DID number collected.
In order to locate an entry in the DNIS table for an incoming call, a full match is required.
Note: For AltiGen SIP trunks, use 11-digit numbers when configuring DNIS routing.
To access DNIS routing settings, click the DNIS Routing tab in the In Call Routing Configuration window.