Workgroup configuration, Creating and configuring workgroups, Overview of workgroup configuration window – AltiGen MAXCS 7.0 Update 1 ACM Administration User Manual
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Workgroup Configuration
The workgroup is an automatic call distribution (ACD) feature designed to enhance customer service opera-
tions with queuing, distribution, agent management, real-time status, and call logging capability.
You can configure up to 64 groups, including workgroups, hunt groups, and paging groups.
When adding members to a workgroup, the following rules apply:
•
Concurrent login agent seat license is required.
•
One agent login to multiple workgroups requires only one license.
Creating and Configuring Workgroups
To open the Workgroup Configuration window, select Call Center > Workgroup Configuration.
Figure 148.
Workgroup Configuration window, General tab
Overview of Workgroup Configuration Window
These are the tabs in the Workgroup Configuration window: