AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 243)

Configuring an Extension as a Mobile Extension
MaxCS 7.5 Administration Manual 227
dial tone when calling into this specific trunk port. Use the Browse button (…) to select the desired
mobile trunk.
Figure 133. Mobile Trunks dialog box
• In the Phrase panel, you have three options: You can select either Press Any Key To Answer Call
or
Play Phrase After Answered. And you can select Play Phrase Before Dial Tone. You can use the
Apply button to apply selections in this panel to other mobile extensions.
Note: Note : For mobile extensions running MaxMobile Communicator, you should clear all three check
boxes in the Phrase panel.
– Press Any Key To Answer Call – When a call is answered by this mobile extension user, the
system will play the following phrase for the mobile extension user: “To accept this call, please
press any digit.” The user must press any key within 3 seconds to connect the call; otherwise,
it will time out and the call will be treated as an agent/extension RNA and will be routed
according to its workgroup/extension setting.
– If there is a network error or a mobile extension trunk is not available, RNA handling is applied
to the caller. Therefore, it is suggested that you don’t check the Set RNA Agent Logout option
for the group that contains the mobile extension as an agent (Workgroup Configuration, Call
Handling
tab).
– Play Phrase After Answered – The system will play the given phrase when the mobile
extension user answers the call from the system. The default phrase (9037) is a special tone
to signal the mobile extension user that this call can be put on hold, parked, transferred,
conferenced.
– Play Phrase Before Dial Tone – The system will play the default phrase 9037 (a special tone)
and then the dial tone when the mobile extension user calls into the system through a
configured DNIS Access Number.
Additional Configuration for MaxMobile Communicator
For mobile phones running MaxMobile, do the following:
• If MaxCS 7.5 is behind NAT, configure the NAT router to forward TCP port 10080 and 10081 to MaxCS
7.5 's private IP address, so the data access from a 3G network can reach this server.
• Open firewall ports TCP 10080 and 10081 for both virtual public IP address and private IP address.