AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 67)

Setting Business Hours
MaxCS 7.5 Administration Manual 51
Setting Business Hours
The Business Hours tab contains group boxes for setting the business hours and days of the week for which
the business or organization is in operation. The business hours schedules are used to set other system
settings such as trunk, and DNIS and caller ID in-call routing.
Note: Because the business hours are used throughout the system, you or the appropriate administrator
must make sure the system time has been set correctly. The system time can be changed using
the Date and Time options in the Windows Control Panel.
To access the Business Hours settings, select System > System Configuration, then click the Business
Hours
tab.
First Digit Assignment
These define how the system responds to the first digit dialed by the user. The list
options for each digit are:
• Extension
• Trunk Access
• Feature Access
• Operator
• Invalid (no action)
• IP Trunk Access
• Route Access
Trunk Access – Defines how to get a PSTN trunk line to dial an outside number.
“9” is the default trunk access code.
If you have a more complicated dialing number and routing plan, change “9” to
the Route Access code and configure the Outcall Routing table
.
Feature Access – By default, # is set to Feature Access, which is used as part of
feature access codes. In addition, you may also set 1- 9 or * to Feature Access.
For example, if 7 is set to Feature Access, Station Login (#27) can also be
accessed using 727.
IP Trunk Access – Only one IP trunk access option is allowed per system. To use
Voice over IP, you must set up this access and, in addition, configure the IP Dialing
Table as discussed in “Defining the IP Dialing Table” on page 322 and set the VoIP
codecs as discussed in “Setting VoIP Codec Profiles” on page 311.
Note: After setting the IP Trunk Access code here, you should set the Trunk Ac-
cess Codes of any 30-port VoIP boards to “None” on the General tab of
the Trunk Configuration window (see “Setting General Trunk Attributes” on
page 139). This will prevent users from directly accessing the 30-port
boards – which use the G.711 codec only – for calls to MaxCS 7.5 servers
or other gateways that may require the G.723 codec. If you still want users
to have access to this trunk for outgoing calls, you can set it up through out
call routing (see Chapter 14, Out Call Routing Configuration).
Route Access – The Route Access option can be assigned to one or more digits,
to route the call per the out call routing table. Out call routing, which is sometimes
called ARS (Automatic Route Selection) or LCR (Least Cost Routing without
carrier rate table), is described in Chapter 14, Out Call Routing Configuration.
Out call routing is designed to help 10-digit dialing, Zoomerang dialing, digit
manipulation, and tie trunk hop-off dialing.
Polycom Phone Digit
Map
See the MAXCS 7.5 Polycom Configuration Guide for details on this feature.
Parameter Description