AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 214)

Chapter 15: Extension Configuration
198 MaxCS 7.5 Administration Manual
To enable these options, check the Enable No Answer Handling check box.
Use the Number of Rings Before Handling scroll box to select a number between 2 and 20 for the times the
telephone rings before the call is handled by the system.
Select one of the following options for no answer call handling:
• Forward to Extension – Select an extension number in the drop-down list. See “10-Hop Limit to Call
Forwarding for Direct Calls” on page 196.
• Forward to Voice Mail
• Forward to AA – Select the auto attendant number to use in the list under the option.
• Forward to Line Park – Use the list to select a Line Park group to route the call to. (See “Line Park
Configuration” on page 249.)
Enabling One Number Access
This check box option is available to all extension types, but with qualifications:
• It is available to physical extensions only when the Forward to Voice Mail option is selected.
• It is not available when Forward to AA, Forward to Extension, or Forward to Line Park is selected.
Configuring One Number Access
One Number Access (ONA) gives the caller an option to find the extension user when the extension is ring no
answer. Caller still has the option to leave a voice mail if the system is unable to find the extension user.
Note: Options on the tab are disabled unless One Number Access has been enabled as a No Answer option
on the Answering tab of the Extension Configuration window.
Figure 121. Enable One Number Access option on the Answering tab
Also, if the Enable Do Not Disturb option is selected in the Answering tab, the call is forwarded to voice mail
regardless of ONA settings.
To configure ONA, select the extension number from the Agent/Supervisor/Extension list, then click the One
Number Access
tab.