AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 113)

Which Language Will Be Used?
MaxCS 7.5 Administration Manual 97
Figure 44. Configuring the language setting in DNIS
See “DNIS Routing” on page 161 for rules and restrictions on routing using DNIS.
Which Language Will Be Used?
MaxCS 7.5 follows these rules to determine which language to use:
1.
The extension user hears the prompts in the language configured or selected via the #12 feature code.
2. If the external caller selects a language in the auto attendant, MaxCS 7.5 uses the selected language. If
a language selection is invalid or times out (7 seconds) three times in a row, the default language is se-
lected.
3. If an extension is set for ONA (one number access), the caller will hear the prompt in the language select-
ed previously, but when the callee picks up the ONA notification call, the callee will hear the prompt in the
language according to the extension's language setting.
4. When the user logs in to the voice mail of an extension, the extension's language is used.
5. If DNIS is configured for language setting, the external caller hears the prompts in the language specified
by the number he dialed.
6. In any other case, the system default language is used.