AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 267)

The name of the
selected group appears
here
Configuring Line Park
MaxCS 7.5 Administration Manual 251
Figure 147. Configuring a Line Park group’s member extensions
5. Select members for this Line Park group from the Non-Members list, and click the Add button to move
them to the Members list.
Members of a Line Park group can use their MaxCommunicator or MaxAgent applications to see and pick
up calls parked for this group.
Any extension can park a call to any group. Any extension can pick up a call from any group using #51
followed by the line park location, if allowed by MaxAdmin configuration.
6. Configure the following Line Park options:
Park by System:
• Play greeting phrase to caller when parked – Select this option to have the system play the greeting
phrase you select from the box, before playing music on hold. Specify whether to play the greeting once
only, or every x seconds.
• Play ring back tone to caller when parked – Select this option when you want the caller to hear a
ring back tone if the call has not been answered by any extension or voice mail. If the call is answered
and parked, the caller will hear a greeting phrase and on-hold music.
• Enable Timeout – When you check this box, a line park call will time out after the number of seconds
set in the value box. Use the Timeout forward to boxes to route the call to an AA, voice mail, or an
extension/group.
Park by Extension User:
• Play greeting phrase to caller when parked – Select this option to have the system play the greeting
phrase you select from the box, before playing music on hold. Specify whether to play the greeting once
only, or every x seconds.
• Enable Timeout – Check this box to specify, in seconds, when a line park call will time out. Use the
Timeout option boxes to forward the call to the extension that parked the call, alert the extension that
parked the call, or forward the call to an AA, voice mail, or an extension/group.
• Disable ring tone on IP phone when parked by extension – Check this box to prevent a line-parked
call from ringing again while it is parked. (This feature is not supported on Polycom phones.)
Note: The IP phone's programmable key or softkey will be blinking when a call is parked at a line ID that is
configured to the phone.
If the associated programmable key has Play Tone function turned on and a ring tone is configured,
at the AltiGen IP phone (in idle state) the user will hear a ring tone when a call is parked.