AltiGen MAXCS 7.0 Update 1 ACM Administration - Manual (Page 22)

Chapter 1: New Features
6 MaxCS 7.5 Administration Manual
• Will call the appropriate local PSAP, based upon the phone's physical location.
• Will transmit Caller ID details that will help emergency response teams find the right location.
Refer to the chapter Location-Based E911 (for Roaming Users) on page 291 for full details.
• Salesforce Integration - Salesforce.com provides a CTI toolkit to telephony-enable its cloud-based CRM
application. When enabled, a softphone control panel appears in the web browser, for agent call control.
AltiGen encapsulates the CTI toolkit into a connector for MaxCS Release 7.0 Update 1, to integrate an
AltiGen IP PBX system with Salesforce.com.
A Salesforce Integration Seat license has been added to the License Information and Client Seat License
Management pages.
Refer to the MaxCS Connector for Salesforce.com Application Notes for full details.
• AltiReport Enhancements - AltiReport uses an email server to send scheduled reports. In MaxCS 7.0
Update 1, AltiReport can now communicate with encrypted email servers such as the Google mail server
(Gmail) or the Hotmail server.
AltiReport detects the requirements of the specified email server automatically; no configuration is
needed to indicate whether the email server requires encryption.
When using an encrypted email server, for authentication purposes the Sender Email Address entry
must be the same as the SMTP Account Name entry. The remote email server does not allow users to
use a different sender email address than the real email account.
Refer to the AltiReport Manual for full details.
• Client Enhancements - The following client enhancements are introduced in MaxCS 7.0 Update 1:
• The MaxCS 7.0 Update 1 clients now support Windows 8.1 (64-bit).
• MaxSupervisor - Support for up to 50 concurrent MaxSupervisor connections, improved data receiving
and display performance. In addition, there is a new automatic re-sort interval for Agent View and Agent
Status. Refer to the MaxSupervisor Manual for full details.
• MaxCommunicator, MaxAgent, and MaxSupervisor - Users can now choose to display either the local
time or the server time for voicemail messages. Also, the application icon now stays on the Windows
task bar and in the Windows system tray when you minimize these applications.
• MaxOutlook Support for Outlook 2013 - The MaxCS 7.0 Update 1 release of MaxOutlook supports
Microsoft Outlook 2007, 2010, and 2013
Note: Only the 32-bit version of Microsoft Outlook is supported.
Users who upgrade their Microsoft Outlook application from version 2007/2010 to Outlook 2013 will need
to reinstall MaxOutlook.
• Move IP Address between Trusted and Malicious Device List - In some rare scenarios, the MaxCS
server can capture regular IP address and add them to the Malicious SIP Device list.
You can now more easily and directly move IP addresses from the Trusted list to the Malicious list. Within
MaxCS Administrator, select SIPSP > Board Configuration > Advanced Configuration. Two buttons
have been added to this page, to move an IP address from one list directly to the other. See Configuring
the SIPSP Board
on page 126 for details.
• Advanced Call Router Enhancements - Advanced Call Router (ACR) allows verification of incoming call
information against the database. In earlier releases, ACR only confirmed that the specified information
existed; it left the transfer target to be configured in the rule settings. This design mandated that every
transfer target needed a unique routing rule, which meant that customers had to create numerous rules
to handle calls.
In MaxCS 7.0 Update 1, the routing target information can be retrieved from the database record. This
means that customers need to create (and maintain) far fewer rules to process calls.
To accomplish this, rules now have an additional Target action, Route by Query Result. Refer to the
Advanced Call Router Manual
for full details and examples.