Hitachi GR2000 Series - Manual (Page 175)

Troubleshooting
GR2K-GA-0015 7-9
Ver. 07-02
7.3 Failure information detection
7.3.1 Logon failure is recorded in operation log
Confirm the contents of a log message referring to Chapter 5, in the GR2000
Operations Log and MIB Reference, when the logon a failure is recorded in an
operation log.
7.3.2 Dump file is created
Perform the operation below when the dump file of RM, RP, or NIF is collected in a
dump file storage directory (/primaryMC/var/dump). See Chapter 2 in the GR2000
Operations Log and MIB Reference.
1. Confirm the creation time of a file
Execute ls -l to confirm the time at which the file was created.
Figure 7-2 Confirmation of dump file creation time
2. Examine the reason the file was created.
Execute a show logging command and confirm the contents of a log message at
the time the file was created referring to Chapter 5, in the GR2000 Operations
Log and MIB Reference.
Figure 7-3 Confirmation of log message during dump file creation
3. Collect failure information
Execute a show tech-support command to collect failure information when a
dump file is created due to a failure (See Section 8.1, “Acquisition of failure
information” for more details).
4. Save a file
Save when a dump file is required for failure analysis. See Section 8.2,
“Transmission of Maintenance Information”, when saving a dump file in the
console or remote operation terminal. Execute a cp command when saving a
dump file in reserved MC.
5. Delete a file
Execute an erase dumpfile command to delete the file when a dump file is not
required during termination of failure analysis.
> ls -l /primaryMC/var/dump
total 2536
-rwxr-xr-x 1 root wheel 2596411 Aug 19 16:04 rmdump
>
> show logging
[Omitted halfway]
EVT 08/19 16:04:04 E3 RM 00003004 1000:000000000111 RM restarted due to
user operation.
EVT 08/19 16:03:57 E3 RM 01910202 1001:000000000000 System restarted by
user operation.
[Omitted hereinafter]
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