INFICON HAPSITE ER Chemical Identification System - Manual (Page 480)

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HAPSITE ER Operating Manual
4c. Make sure that there is a full
unexpired internal standard
canister in the GC, and make sure
that a carrier gas can was not
placed into the internal standard
slot by mistake. 4c. Replace canister with a full
internal standard gas can.
INFICON Part # 930-433-P6
5. Communication Error -
HAPSITE and laptop are not
communicating. 5a. External cable has become
disconnected 5a. Reconnect cable and reboot
system if necessary.
5b. Problem with port on external
computer, or with the HAPSITE
internal communications system. 5b. Contact Customer Support
(see
Chapter 17 ).
6. Instrument will not turn on. 6a. No 24 volts to the instrument
while on battery. 6a. Check battery. Replace battery
with a freshly charged one or
connect instrument to external
supply.
6b. External supply, Service
Module not receiving line power. 6b. Check line power.
6c. Failure with internal power
supplies. 6c. Contact Customer Support
(see
Chapter 17 ).
7. Mass spectrum drift with time.
Both in resolution and position. 7a. Thermal problem on the high
voltage Rf board. 7a. Contact Customer Support
(see
Chapter 17 ).
8. Instrument turns on but fails to
boot properly. 8a. CPU or hard drive failure. 8a. Contact Customer Support
(see
Chapter 17 ).
9. “Pressure to high to
read” error message at user
interfaces. 9a. High back ground. If
components have been changed
or instrument vented, H
2
0 or other
trace contamination could cause
the base pressure above 1.0x10
-2
kPa.
9a. System should clean itself out
after a few hours of pumping. (Best
if left over night.) Note: The
pressure will decrease above the
1.0x10
-2 kPa upper pressure limit
while activating an NEG pump.
This will shut down the filament
and EM.
9b. Pressure is high. Neg.
depleted. 9b. Replace NEG. pump. Using
INFICON part # 930-425-P1. See
section 16.7, NEG Pump
Removal, Installation and
Activation, on page 16-17
.
9c. Ion pump shorted. 9c. Contact Customer Support
(see
Chapter 17 ).
Table 16-1 Diagnosing Problems - HAPSITE
Symptom Cause Remedy