HEIDENHAIN IK 5494-2D - Manual (Page 375)

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Problem Solving
Chapter 11:
Problem Solving
The QC5200 is based on hardware and software common to the Metronics QC5000 series of products.
Years of continuous improvement of this product family have resulted in extremely reliable operation and
few, if any problems. Problems experienced with the operation of the QC5200 are likely to be the result
of encoder issues, printer or cable incompatibilities, configuration or setup errors, file maintenance issues
or encoder/transducer incompatibilities or malfunctions.
Some steps recommended for initial troubleshooting are shown in subsequent pages. These are typically
the same initial steps that would be taken by a Metronics distributor or factory product support techni-
cian. Since most problems experienced in the field will have simple causes, and equally simple solutions,
substantial time and expense can be saved by performing some straightforward troubleshooting of con-
figuration settings and hardware connections prior to calling your Metronics distributor or the factory for
assistance.
Here’s what you’ll find in this chapter:
QC5200 settings or appearance have changed. Everything looked
okay the last time you were on the system, now it’s different .................... okay the last time you were on the system, now it’s different okay the last time you were on the system, now it’s different 355
A QC5200 Window is missing from the screen, but is enabled
in the QC5200 Windows menu ........ 355
Measurements are inaccurate or inconsistent ................................................... Measurements are inaccurate or inconsistent Measurements are inaccurate or inconsistent 355
An axis counts in the wrong direction .............................................................356
Cannot drag data fields from the Results window into a template ..................357
Changes to the QC5200 settings, window positions, etc. are not saved .......... are not saved are not saved 357
The QC5200 program doesn’t launch, but other Windows programs do ........358
Cannot print from the QC5200 program ..........................................................359
A default template contains unwanted data or formatting ...............................360
Cannot make changes to the QC5200 settings .................................................361
The system seems slow ....................................................................................362
Cannot see image in the live video window ....................................................363
The auto focus does not work properly ............................................................364
The measurements finish before I’m ready ......................................................365
Cannot find captured images ............................................................................365