HEIDENHAIN IK 5494-2D - Manual (Page 380)

358 QC5200 Series User’s Guide
Probable cause #3
• The user hasn’t been assigned the required Windows operating system permissions
to write to QC5200 folders
Recommended solution #3
• The system administrator must revise the user permissions to support full read/write capabilities
Problem
The QC5200 program doesn’t launch, but other Windows programs do
Probable cause
• QC5200 files were corrupted, possibly by an improper shut down or a power surge
Recommended solution
• Attempt to repair the files using the following process
CAUTION
Read the following instructions before attempting to perform them. If you are not
completely comfortable performing the indicated steps, contact your Metronics dis-
tributor or the Metronics technical support group for assistance.
1 Use Windows Explorer to find C:\QC5000 folder.
2 Check for backup files (.qb2) in the C:\QC5000\Backups folder. If no backup files exist, contact your
Metronics distributor or send e-mail [email protected] to request assistance. If a valid backup
file exists, proceed with this process.
3 Delete the following files from the root level of the QC5000 folder:
• datamaps.5mp
• supervis.5sy
• untitled.5us.
4 Attempt to launch the QC5200 program. If the program doesn’t launch properly, contact your
Metronics distributor or send e-mail [email protected] to request assistance. If the program
launches normally, proceed with this process.
5 Open the Tools/Options/Supervisor tab. Enter the supervisor password and check the Keep privi-
leges… box.