HEIDENHAIN IK 5494-2D - Manual (Page 382)

360 QC5200 Series User’s Guide
Probable cause #4
• The QC5200 program might not be configured to rec-
ognize the printer
Recommended solution #4
• Click Help/Diagnostics/Refresh Printer Settings
Probable cause #5
• Spooling to Windows might not be possible with the
current combination of QC5200 and the printer drivers
Recommended solution #5
• Try printing directly to the printer. This printing option can be enabled in the printer’s properties
dialog box as follows:
1 Click the Start button and then click Printers and Faxes
2 Right-click the current printer
3 Click Properties and then click the Advanced tab
4 Click on Print directly to printer
Problem
A default template contains unwanted data or formatting
Probable cause
• The template has been modified or corrupted
Recommended solution
The template needs to be returned to its original state. If one of the original default template files (.5ft)
is deleted or renamed, the QC5200 will recreate the original file when the QC5200 program attempts to
open it. Use Windows Explorer to delete the template file from the C:\QC5000\Templates folder while the
QC5200 program is closed.