HEIDENHAIN IK 5494-2D - Manual (Page 377)

Problems, Probable Causes & Solutions 355
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1
Problem Solving
Problem
QC5200 settings or appearance have changed. Everything looked okay the
last time you were on the system, now it’s different.
Probable causes
• Another user may have made changes
• The system was not shut down correctly
Recommended solution
• Use Help/Restore to restore previous settings
Problem
A QC5200 Window is missing from the screen, but is enabled in the
QC5200 Windows menu.
Probable cause
• Someone clicked and dragged the window off-screen
Recommended solution
• Use Help/Diagnostics/Bring Windows...
to display all enabled QC5200 windows
Problem
Measurements are inaccurate or inconsistent
Probable cause #1
• The axis encoders are not properly calibrated
Recommended solution #1
• Calibrate the axis encoders using the material contained in Chapter 9: Encoder Setup. Chapter 9: Encoder Setup.