HEIDENHAIN IK 5494-2D - Manual (Page 388)

366 QC5200 Series User’s Guide
Getting help from your distributor
Performing the simple troubleshooting listed on the previous pages solves many problems experienced
with the QC5200. If after performing this troubleshooting a problem persists, follow the steps listed below
and contact your Metronics distributor for assistance.
1 Be prepared to discuss your troubleshooting steps.
2 Gather the following QC5200 product information:
• Model number
• Serial number
• Approximate purchase date
• Software version number from the Help/About screen
If you have an urgent issue and it becomes necessary to contact us directly, telephone our support staff at:
(603) 622.0212