HEIDENHAIN IK 5494-2D - Manual (Page 381)

Problems, Probable Causes & Solutions 359
1
1
Problem Solving
6 Select the Help menu and
click Restore Settings.
7 Select a backup file (.qb2)
from the file dialog box.
8 Follow the prompts and
close the QC5200 program.
9 Launch the QC5200 pro-
gram. If problems persist,
contact your Metronics distributor or Metronics technical support at [email protected]. Please
supply Metronics serial number, which is a five digit number on a black label located on the rear of the
PC.
Problem
Cannot print from the QC5200 program
Probable cause #1
• The printer might not be properly powered
Recommended solution #1
• Check the printer’s voltage selection switch, fuse, power switch, power cord and plug and
outlet voltage.
Probable cause #2
• The printer cable might be incorrect, damaged or loose
Recommended solution #2
• Check the printers cable type, cable condition and the tightness of the cable connections
Probable cause #3
• The Windows operating system might not recognize the printer
Recommended solution #3
• Configure Windows to recognize the printer and perform a test print from the printer properties
dialog box